Are you a skilled mechanic who is passionate about helping families discover the joy and independence of cycling? Buddy Pegs is looking for a dedicated technician to be the mechanical backbone of our mission to double the number of kids riding bikes. You will bring new bikes to life, implement a wellness plan for old ones, and serve as a crucial mechanical guide to parents and kids as they embark on their bicycle journey.
What You’ll Do (Key Focus Areas)
While primarily a ‘back-of-the-house’ service role, you must be a team player ready to flex and support our mission. Communication and patience are essential.
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Bike Service & Build: Assemble new bikes, maintain our demo fleet, and perform routine customer service work with excellence and attention to detail.
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Shop Management: Order necessary supplies, manage work orders accurately in our POS system, and proactively manage the service schedule to minimize customer wait times.
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Customer & Sales Support: Clearly communicate maintenance options, timelines, and technical details to customers. Help improve sales by providing educated advice on products that enhance the family riding experience.
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Mechanical Education: Help teach basic mechanical skills to our coaches and customers, ensuring all staff can handle minor bike issues during classes.
We’re Looking for Someone Who Is:
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A Proven Mechanic: 2 years of professional bicycle mechanic experience (or equivalent).
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A Communicator: Excellent verbal and written skills for clear customer interactions.
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Detail-Oriented: Strong attention to detail and follow-through; a “deal-killer” is poor attention to detail or responsiveness.
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Proactive & Flexible: Independently motivated with the ability to take initiative, make decisions, and adjust quickly in a dynamic environment.
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Customer-Obsessed: Possesses Emotional Intelligence and a passion for creating transformative customer experiences, especially around children and families.
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Committed to Our Mission: Excited about youth development and contributing to our vision of Saving Our Home Planet by promoting cycling.
Important Notes
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Compensation: $15.00 – $20.00 per hour, based on Experience.
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Schedule: Full-time or Part-time (20-40 hours/week). Afternoon and weekend hours are expected.
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Benefits: 401(k), Employee Discount, Flexible Schedule, Health Insurance, Professional Development.
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Work Remotely: No.
“Our Vision is to double the number of kids riding bikes in the US by 2030. It’s our way of making a dent in building a better world, one kid, one family, at a time.”
