Service Manager / Lead Bike Mechanic
Buddy Pegs HQ | Bentonville, Arkansas
$45,000.00 – $60,000.00 per year
Full-Time | Flexible Schedule
People with a criminal record are encouraged to apply
About Our Hub & Mission 🤘
Welcome to the new era of Buddy Pegs.
Our Bentonville HQ Retail + Experience Center serves as a comprehensive community bike hub for every kind of rider. We are dedicated to supporting the entire spectrum of cycling culture—from commuter, cargo, and E-bikes to gravel, mountain, and youth developmental fleets.
Here, we don’t just sell and service bikes—we create an inclusive, welcoming environment where riders of all skill levels and backgrounds can explore, learn, and connect. Our commitment is to ensure that everyone in our community feels seen, valued, and supported in their cycling journey.
No gatekeeping. No ego. Just bikes, people, and good energy.
The Role
We’re looking for a Service Manager / Lead Bike Mechanic to bring new builds to life, keep custom and daily setups rolling, mentor our mechanical team, and deliver top-notch service experiences.
You will manage a diverse workload across a wide variety of bike types—handling everything from high-end builds and technical E-bike diagnostics to heavy-duty cargo options and youth models.
Clear communication, shop leadership under pressure, and a passion for cycling community culture are essential.
Key Responsibilities
Wrenching & Service Leadership
- Serve as the primary mechanic and quality assurance lead for all service work across all styles of bikes
- Build inventory for retail sales, maintain our comprehensive demo fleet, and complete custom customer service jobs
- Maintain a clean, organized, and highly efficient service department and workbench area
- Order and manage service-related supplies, parts, and back stock inventory
Operations & Customer Experience
- Manage service scheduling, work orders, and clear customer communication to optimize turnaround times
- Support the retail floor—helping riders find the exact bikes, components, and gear they need
- Provide technical product knowledge to customers and staff to enhance their riding experience
Training & Community Education
- Train junior mechanics and retail staff on advanced technical knowledge and bike build standards
- Occasionally design and teach specialized bike maintenance courses for community riders and local families
Experience & Qualifications
- 3+ years professional bike mechanic experience (or equivalent) across modern platforms (E-bike, hydraulic, tubeless, etc.)
- Strong mechanical aptitude, high attention to detail, and operational efficiency
- Must be able to ride a bike and lift up to 35 lbs
- Bonus: Experience in community programming, regional cycling network connections, or B2B/B2C retail sales
Compensation & Benefits
- Qualified Small Employer Health Reimbursement ($200/month)
- Simple IRA plan with a 3% match
- Flexible PTO policy (1 week minimum paid time off after 90 days)
- Access to all Buddy Pegs tools, training, and leadership support
- Flexible schedule and team-oriented culture
Skills & Mindset (What We Value)
- Connected & Present: You build meaningful relationships with local riders and show up fully
- Self-Confident & Resilient: You embrace technical challenges, stay positive, and adapt under pressure
- Equity & Inclusion: You believe bikes are for everyone and work actively to remove barriers across age, race, gender, and ability
- Have Fun!: You find joy in the ride and love creating an energized, welcoming atmosphere
- Core Traits: You are independently motivated, emotionally intelligent, and an excellent communicator
Deal Killers
- Fewer than 3 years of professional bicycle mechanic experience
- Inability to lift 35 lbs or test-ride a bike
- Discomfort or lack of effort in creating an inclusive environment for all types of riders
- Poor organization, messy workbench habits, or lack of independent motivation
- Inability to manage a high-volume service department or communicate clearly with customers
What Drives Us
Mission: Help save our home planet by empowering more people to choose utility, recreation, and life on two wheels.
Vision: Radically expand cycling adoption in our community—helping riders develop confidence, resilience, and joy through the power of the bicycle, one family at a time.
Sound Like You? Let’s Ride.
If you’re ready to lead our service department, support our local cycling community, and grow with us—we want to meet you. Email us your resume and cover letter below!
